Declared Audits, for Full Transparency
Whether before or after a training course, on a one-off or ongoing basis, before a reopening or throughout the year, Formaluxe offers “Excellence of Service” audits within your company. These audits, based on the codes of French etiquette and international savoir-vivre, analyse the quality and elegance of your customer relations
Whether luxury hotels, palaces, gourmet restaurants, luxury boutiques or other prestigious venues, establishments of excellence strive day by day to blend aesthetics with elegance, in order to perfect the art of hospitality for their demanding clientele.
A Global and Detailed Approach
Benefit from an in-depth audit with photos, based on the emotion felt, the level of personalised refinement and relational elegance.
You will receive a detailed report after each audit, along with a proposal for a tailor-made support programme for your teams.
Formaluxe Audit
“Excellence of Service”
Included: report and photos.
Test of various hotel services. Length 24 to 48 hours.
Bookings, Accommodation, Restaurant, Spa, Service Providers, etc.
5900 eurosexcl. tax
price from, any accommodation / transport / catering costs not included
Formaluxe Audit
“Telephone”
Included: report and audio recording.
Test of 3 phone calls to the service in question.
Verbal elegance, intonation, telephone etiquette, emotion.
2500 eurosexcl. tax
price from, any accommodation / transport / catering costs not included
Formaluxe Audit
“Video Exchange”
Included: report and video recording.
Test of 3 video calls to the service in question.
Elegance of image, verbal elegance, intonation, telephone and writing etiquette, emotion.
2900 eurosexcl. tax
price from, any accommodation / transport / catering costs not included