Formaluxe “À la Française”
Since 2008, we have been helping major luxury establishments in France and around the world to perfect the excellence and elegance of the art of hospitality. As a consulting firm and training organisation of renowned expertise, Formaluxe meets quality requirements by being referenced by Cnefop, Datadock and Qualiopi.
We teach individuals and professionals the codes of the French savoir-être and savoir-dire, which are essential to showcase and promote the savoir-vivre for which France is famous.
To perfect the quality of your employees’ art of hospitality, we carry out tailored training and on-site audits at your hotel, restaurant, spa or luxury boutique.
Rachel CHANTAL
Rachel Chantal, renowned for her expertise in French etiquette and elegant subtleties, founded Formaluxe in 2008.
She holds an MBA from the Institut Supérieur de Marketing de Luxe-Sup de Luxe, a Master’s in Marketing and International Trade, and is a Certified Trainee by the Protocolbureau in the Hague, Certified in HEC Short Executive Education Programmes, a Synergology Practitioner, and a Certified Expert by the Institut de Certification des Professionnels de la Formation et de la Prestation de Service Intellectuel. She shares her passion with executive committee members, managers and operational teams, in the form of conferences, coaching, quality audits and dedicated training.
She is an author of reference books, such as “Luxe et Elégance, l’excellence dans la relation client et le management”, translated into English and Chinese, and “L’Art du Savoir-Dire, les mots au service du luxe à la Française”. She also writes portraits of figures in the luxury industry, published by the famous Journal des Palaces.
The Values of Elegance
Relational elegance, made up of respect and attentions, is imbued in aesthetics. When shared, it becomes the tangible representation of the values of major luxury establishments for both clients and employees.
Become an Ambassador of French excellence by developing your verbal and written elegance, elegance of image, gestural elegance, good manners, politeness and courtesy, managerial elegance, public speaking elegance, and elegance in the art of hospitality alongside international VIP and VVIPs…
Offer your Clients…
The elegance of gestures and words
The emotion of sharing
The warmth of a smile
The attention of a glance
The right time
The pleasure of receiving
Offer your Employees…
The elegance of gestures and words
The emotion of sharing
The warmth of a smile
The attention of a glance
The right time